There are proven benefits to increasing emotional intelligence. These include improved mental health, better job performance, and better relationship maintenance. Emotional intelligence is closely linked with empathy and allows us to better express ourselves and interpret the behaviour of others.
Key learning objectives include:

• Analysing how we as humans construct our understanding of ourselves and others
• Exploring models to provide highly effective communications and build strong working relationships
• Practical strategies for stress-free outcomes
• Taking control: reducing and precluding stress and anxiety

Building outstanding customer care skills for the public face of your school

Staff working on the front line are not only the face of your organisation, they’re also the first to take the brunt of negative behaviour from customers, visitors or parents. By valuing and investing in their wellbeing, you will boost morale and equip them with the strategies they need to take control when things go wrong, promote positive behaviour and provide outstanding customer service. As well as being ideally suited to reception staff, the course is appropriate for any staff coming into regular contact with customers & parents.
Key learning objectives include:

• Successfully working under pressure
• Active communication strategies
• Projecting the right image
• Promoting positive behaviour
• Dealing effectively with aggression – understanding escalators and using de-escalators
• Taking control when things go wrong… protecting yourself and others

Preparing for essential changes and implications for all staff in delivering it

With PSHE receiving a national shake-up, all schools are required to deliver a new comprehensive programme from Sept 2020. This interactive workshop is suitable for both small and large groups of staff. The course provides both specialist and non-specialist staff with a fascinating, fast-paced overview and update on the critical issues affecting young people today, plus discussion on every staff member’s role in helping students navigate them. It can be delivered as a whole staff INSET or as training purely for pastoral/PSHE staff.
Key learning objectives include:

• Understanding the new statutory guidance – implications for you and your students
• How to deliver effective PSHE – practical strategies, lesson ideas/tips & advice
• Essential updates – key issues unpacked, including up-to-date information on:
• Adolescent mental health
• Managing the social media minefield
• Drugs and alcohol
• LGBTQ
• Sex and the media
• Healthy & unhealthy relationships

One Step Beyond Lion Taming – Working Effectively with Challenging Behaviour and Conflict

This course has been designed to enhance skills in dealing with difficult and volatile situations.
​Key learning objectives include:

• Successfully identifying specific behaviours to encourage or minimise
• Understanding and analysing what generates both disruptive and positive behaviour
• ​Demonstrating and pro-actively promoting positive behaviour
• ​Applying a range of diffusing/ de-escalating techniques during crises
• ​Exploring examples, stories and strategies for good practice

Identifying, Understanding and Responding to the Safeguarding Needs of your Students

This interactive course allows participants to build their knowledge and skills relating to Level 3 safeguarding, exploring key aspects of child abuse and neglect, and appropriate actions. Contextual case discussion will allow participants to develop confident, safe and up-to-date practice within school. Age-range focus will be tailored to your requirements. N.B. Level 2 is also available.
Key learning objectives include:

• Understanding your role in safeguarding students
• Knowing what constitutes abuse and neglect
• Identifying and assessing safeguarding risks and concerns
• Managing issues of confidentiality and consent
• Sharing information appropriately
• Making safeguarding referrals
• Ensuring successful multi-agency working
• Effective record-keeping

Practical Strategies and Updates for Meeting & Maintaining Full Legal GDPR Compliance

When the GDPR (General Data Protection Regulation) became law in the UK at the end of May, your obligations under the Data Protection Act 2018 required you to ensure that necessary measures were in place. This comprehensive, specialised and interactive training day is led by expert presenter Naomi Korn, Managing Director of one of the sector’s leading information law specialists. This practical course uses PowerPoint free training techniques and encourages participatory learning. The course is suitable for those who have previously attended a GDPR training session, as well as those relatively new to the topic. The training is essential for the ongoing success and smooth management of data protection within your establishment.
Key training objectives include:

• Exploring ongoing data protection requirements
• Implementing practical steps to remain compliant with your legal obligations
• Developing and maintaining an implementation plan, including discussions about training and raising awareness amongst your staff
• Developing model documents and templates for your establishment

Strategies for Effective Communication, Dealing with Conflict and Achieving Better Outcomes

Although difficult conversations are a part of life, many of us prefer to avoid them. Excellent assertiveness skills are a key attribute to successful communication and using them in the right way equips us with the potential to transform situations. Putting these skills and strategies into practice not only reduces stress, it also enables effective management of challenging situations, helping us to achieve desirable outcomes.
​Key learning objectives include:​​

• Developing emotional intelligence and analysing how we as humans construct our understanding of ourselves and others
• Exploring and using models to provide highly effective communications – building and preserving strong working relationships
• Significantly improving your influencing skills and increasing cooperation
• Dealing effectively with criticism and conflict
• Practical strategies and techniques to increase confidence and encourage stress-free outcomes